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Find answers to all questions regarding products and shipping you might have. If you can-t find any answer feel free to reach out at customer-care@eessence.com
For orders under $75, we charge a flat fee of $5.99 for shipping anywhere in the U.S. For orders over $75, shipping is free.
All orders are shipped between 1-3 business days. Once the order is on its way, you will receive a confirmation email together with a tracking code, so you can track your order.
Yes, you can! Once we process and ship your order, you will receive an email with details about your shipping carrier and a tracking code, where you can track your order status.
Yes, we do! However the delivery times for international shipping are slightly longer and they will vary from 14 days to 25 days, depending on the country we ship to.
We accept almost all of the payment methods available. All major credit and debit cards are available, as well as PayPal.
Not at the moment. We are working on implementing it in the near future. Please reach out to us if you want to be notified once we do.
The products you've received don't match your expectations? We offer a 15-day money back guarantee. However, you are in charge of the shipping costs. Once we receive back your product, undamaged, we will issue you a complete refund.
We are here to help you replace it. Just email us within 3 days of receiving the package together with a photo of the damaged product and we will be sure to send you a new one.
